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Walmart Canada

Walmart Canada

www.walmart.ca
What is your customer experience with Walmart Canada?

Walmart Canada Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Walmart Canada has a 1.6 star rating from 170 reviews, 13% would recommend, with 83% unfavorable feedback and many consumers dissatisfied.

Key Takeaways for Future Customers

  • Expect issues with online orders, delivery and stock accuracy when reading Walmart Canada reviews.
  • Many customers seek refunds and report slow or no resolution from customer service.
  • In-store prices and convenience praised but weigh risks of refunds and exchanges.

Negative Feedback / Risk Areas

  • Recurring customer complaints about poor customer service and rude staff.
  • Frequent problems with refunds, exchanges, cancellations and payments.
  • Delivery issues, missing or damaged items and unreliable third-party sellers.

Positive Feedback

Shoppers note convenience, proximity and affordable prices at some locations; a few store staff provided helpful support.

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Media from reviews

Walmart Canada - Missing item
Walmart Canada - Complaint Regarding Defective Product and Poor Customer Service at...Walmart Canada - Complaint Regarding Defective Product and Poor Customer... - Image 2Walmart Canada - Halal Status Request – Your Fresh Market Tiramisu (730 g)Walmart Canada - I am applying for a mastercard & they needed i d and a photo of meWalmart Canada - Online PurchaseWalmart Canada - Online order says delayed
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Judy D Egm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Erie, Ontario

I am trying to log in to my Walmart...

I am trying to log in to my Walmart account to see my bill. i have already changed my password but its not letting me see my bill

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Maryam M Clu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dear Walmart Customer Service, I am...

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AI Highlights
  • - Breast pump was locked in a cabinet and unavailable for 45+ minutes.
  • - Duty manager and staff were unprofessional and dismissive; renovations cited.

Dear Walmart Customer Service,

I am writing to formally report a very disappointing and unacceptable experience I had last night at your Coquitlam location.

I urgently needed to purchase a breast pump. I first visited your Grandview location, where I was informed the item was out of stock. I then checked availability and was directed to the Coquitlam store, where the product was listed as available.

Upon arrival, I located the item, but it was locked inside a cabinet in the baby/health section. I asked for assistance, and while the staff attempted to help, they were unable to locate the key. I waited patiently for over 45 minutes while the issue remained unresolved. During that time, I politely requested that a manager or assistant store manager be called to assist.

When the duty manager eventually arrived, a middle-aged male wearing a badge indicating approximately 25 years of customer service experience, the interaction was extremely unprofessional. His conduct did not reflect that level of experience. There was no greeting, no acknowledgment of the long wait, and no attempt to apologize or assist in a meaningful way.

He was accompanied by another associate, an older female staff member who appeared to be working alongside him. Both of them spoke among themselves and largely ignored me, despite my attempts to communicate and offer a potential solution. I specifically mentioned that a younger female associate from the cosmetics section had successfully opened a nearby cabinet using her key and suggested they ask her to try the lower cabinet as well, but this suggestion was disregarded.

After waiting over 45 minutes, another female associate—who had initially been assisting with the cabinet—said to me, 'Why are you so set on buying this item? We cannot find the key.' I found this comment completely inappropriate and dismissive. I should not have to justify why I need to purchase a product, especially one as essential as a breast pump for a mother with a newborn.

I was also told that the store is undergoing renovations, which is why the key could not be found. With all due respect, operational issues such as renovations should not prevent staff from accessing and selling items that are listed as in stock. If the store cannot function properly under these conditions, that is a serious operational failure.

What made this experience worse was the complete lack of accountability, empathy, or basic customer service from most of the staff involved, as no one acknowledged the inconvenience or frustration caused. The only positive part of this experience was a young male associate of Persian background at the customer service counter, who was polite, respectful, and genuinely tried to assist.

I am not interested in receiving a generic apology. What I expect is that this complaint is taken seriously and that concrete action is taken, including proper staff training on basic customer service and communication, stronger management accountability and responsiveness, ensuring that secured merchandise is actually accessible to customers, and maintaining store operations during renovations without compromising service.

No customer—especially someone dealing with an urgent need—should have to go through what I experienced.

I trust this matter will be reviewed seriously and addressed appropriately.

Preferred solution: Apology

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Resolved
Carolyn K Ili

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Delivery issues and shocking rudeness from multiple staff

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AI Highlights
  • - Delivery was late after 11 PM, groceries left upstairs, and I have a disability.
  • - Agents were rude and hung up.
  • - I won't use Walmart again.
Updated by user Jan 16, 2026

They're looking into it.

Original review updated Jan 16, 2026
They delivered my order two hours late when it was after 11 and I didn't want to make noise in the hall after hours, the agents are unbelievably rude and are allowed and even encouraged to hang up on people rather then help them. the driver dropped my groceries off upstairs, i have a disability and cant get them all down by myself.

the driver simply refused when i asked for help.

the agent, the only agent who could be bothered to talk to me, said it was my fault for not providing the instructions which I DID on the website and over the phone, and then disconnected me from the chat even though i wasn't rude!!! I dont how im gonna get groceries from now no, but ill NEVER use Walmart again!!!

Preferred solution: Apology

User's recommendation: NEVER USE WALMART EVER!!! THEY'RE LYING RUDE FRAUDS

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Nalini T Lse

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brampton, Ontario

Missing item

AI Highlights
  • - 7:30 today at Walmart Supercentre in Vaughan, bought a 4-pack of Barebells Creamy Crisp.
  • - Box had 3 bars; I seek replacement.
Walmart Canada - Missing item

Hi there, at 7:30 today I went to Walmart Supercentre in Vaughan to buy a 4 pack of Barebells Creamy Crisp protein bars. However, when I got home and opened the box, I only had 3 bars in it.

Considering each bar is roughly $4, it feels like I should seek compensation or a replacement for the missing bar. I know it's just $4, but it's still quite expensive.

Loss:
$4
Pros:
  • Affordable prices
  • Convenient

Preferred solution: Receieve compensation of 4-5$ for the bar or receive a whole new bar.

User's recommendation: To be honest id just say this was just an unlucky circumstance, but if im going to purchase these again, i would just open the box to make sure im getting everything.

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Ross Zdi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingston, Ontario

Took for ever to get a message that have me a number not in service very disappointed

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AI Highlights
  • - Very disappointed with the service and the instructions provided.
  • - No results were delivered, leaving a bad taste in my mouth.

VERY DISAPPOINTED Sad IN SERVICE AND INSTRUCTIONS GIVE AND NO RESULTS JUST bAD TASTE in mouth nnonofnnonofainnonofnnonofaith00pppp0p0099mmmmmpppp0p0099mmmmmbmmmmmbbbbbmmmmmbmmmmmbbbbbmmmmmbmmmmmbbbbbmmmmmbmmmmmbbbbb b b ççççexit

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Anonymous
map-marker Triton, Newfoundland And Labrador

I recently bought a 3 pk of equate...

AI Highlights
  • - 3-pack of Equate Sport continuous spray SPF 30; only the first can worked, the other two wouldn't spray.
  • - The two non-spraying cans were tossed.

I recently bought a 3 pk of equate sport continuous spray spf 30 sunscreen for my vacation to Mexico. The first can worked perfectly, no issues whatsoever.

The other 2 I tried would not spray at all.

Ended up having to toss them both. Overall, I was pleased with the can that actually worked but disappointed that the other 2 didnt spray and needed to be tossed

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John Z Krz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Owen Sound, Ontario

Never again from Walmart.ca

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AI Highlights
  • - Ordered Whiskas Tuna Selections 4-kg, pack of 2; out-of-stock.
  • - Stock status fluctuated from zero to available; No In Stock.
Original review updated Jan 20, 2026

It was just a few days ago that we had to deal with a missing package; now it's about a new order made on Jan 16, 2026.

I have ordered: Item: pack of 2 - Whiskas Tuna Selections Natural Adult Dry Cat Food, 4-kg bag, times 2, and now I have been notified that you cannot deliver due to being out of stock but offer to buy something else. I checked your website on the day I was notified, and stock was 'zero'.

I checked again a day after, and it showed that stock was available, so I proceeded to buy again, and then it was highlighted as 'No In Stock'.

Really?

I am feeling so disappointed having to deal with your suppliers misinformation, as it was in stock. I really will consider not buying again from walmart.ca and instead buy from an online competitor retailer.

Loss:
$48
Cons:
  • Walmart canada does no care about customers

Preferred solution: Apology

User's recommendation: Do NOT waste yout time and pace in mind!

View full review
John Z Krz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Owen Sound, Ontario

Never again from Walmart.ca

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Missing package issue and a new order on Jan 16, 2026.
  • - Whiskas Tuna Selections 4-kg bag, 2 packs.
  • - Stock status: Zero to available to No In Stock.

It was just a few days ago, that we have to deal with a missing package, now it's about a new order made on Jan 16, 2026.

I have ordered: Item: pack of 2 - Whiskas Tuna Selections Natural Adult Dry Cat Food, 4-kg bag, times 2, and now I have been noticed that you can not delivery due Out Of Stock, but offers to buy something else. I have checked their website on the day I got noticed and stock was "Zero", checked again a day after and shows up stock is available, so, I proceed to buy again, and then, it got highlighter as "No In Stock" ??

REALLY ??

I am feeling so disappointed having to deal with your suppliers miss-information, as it was in stock. I really will consider NO to buy again from walmart.ca, and instead to buy from an online competitor retailer.

Loss:
$40
Cons:
  • Dont care about their customers

Preferred solution: Apology

User's recommendation: Do NOT order from Walmart.ca

View full review
Resolved
Jose M Bko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I was just harassed by ur security team

AI Highlights
  • - The customer care was concerned about my well-being.
  • - It says in other countries he would get shots when hungry, and calls others idiots.

The complaint was set in the customer care was very concerned about my well-being, so thank you for your rules of etiquette. Because if this happened in other countries, he would get his shots when a person is hungry and feeding their family, these idiots will make things worse.

Preferred solution: Apology

User's recommendation: Don’t let the workers push ur being into a trap

View full review
Xinyao L Lhj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint Regarding Defective Product and Poor Customer Service at Saskatoon Store

AI Highlights
  • - LED light purchased June 23 at Walmart Saskatoon; bottom button stuck after 2 days.
  • - Refund denied June 29 due to original packaging, despite defect.
Walmart Canada - Complaint Regarding Defective Product and Poor Customer Service at...
Walmart Canada - Complaint Regarding Defective Product and Poor Customer... - Image 2
Updated by user Jul 23, 2025

Don’t go to Walmart

Original review Jul 07, 2025

I purchased a LED light on June 23rd from the Walmart location at 1706 Preston Ave N, Saskatoon, SK S7N 4Y1.Just two days after purchase, the button on the bottom of the lamp became stuck and would not come back out, making the lamp completely unusable.

As I am only available on Sundays, I returned to the store on June 29th to request a refund or exchange. However, the customer service staff refused to help me, stating that I could not return the product without the original packaging. I tried to explain that the product was clearly defective, and that I had only had it for two days. Unfortunately, the staff ignored my explanation, repeated the same line about packaging, and showed no willingness to listen or help.

I find this policy and the staffs behavior both unacceptable and unreasonable. It is unrealistic to expect customers to retain packaging for small household items, especially when the issue is due to a product defect, not a change of mind. What upset me even more was the attitude of the staff I was spoken to in a commanding tone (listen) and felt disrespected throughout the entire interaction.

In the end, I was not offered a refund or even a replacement. Instead, I was told to purchase a new item essentially paying again for a product that was already faulty due to no fault of my own.

I am deeply disappointed in this experience, and I believe Walmart needs to review both the customer service training at this location and the rigid return process in cases of product quality issues.I receive a refund or be compensated for the defective product. I respectfully hpoe that I receive a refund.The receipt is attached and video showing how the light is broken is also attached.

Sincerely,

{{Redacted}}

Loss:
$18

Preferred solution: Full refund

View full review
Cheryl D Xtf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North York, Ontario

Order # 600000****18845 was cancelled by WALMART

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I would like to know WHY MY RDER WAS CANCELLED

I did not cancel ..however, I have RE-ORDERED

This is not acceptable.

thank you

User's recommendation: Have not had any problems until NOW

View full review
Anonymous
map-marker Paradise, Newfoundland And Labrador

2 days and hours of *** dealing with Walmart Custoomer service. Please someone help me before I lose my mind. Call please 709-853-****

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Just been put through 2 days of sheer *** dealing with customer service. Too much to type.

Please call 709-863-****. Or aasturge@***.com

User's recommendation: Don’t online shop at Walmart. Use someone else Anyone else. They are a nightmare to deal with and don’t have anyway to fix there mistake other than putting it on the customer.

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1 comment
Anonymous

With your terrible English, perhaps YOU made the mistake.

Mandeep K Isj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Surrey, British Columbia

Flair airline baggage charge for me carry on

Walmart Canada - Flair airline baggage charge for me carry on

I don't add carry-on bag flair airline charge me 148.38 dollars. I want a refund.

I don't have a carry-on bag.

When I go to check-in, they charged me automatically. I want a refund.

Loss:
$148

Preferred solution: Full refund

View full review
Bo A Tdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Foleyet, Ontario

Online Purchase

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AI Highlights
  • - Breville arrived in a Home Depot box and looked used.
  • - It was sold by a third-party seller and labeled used.
  • - 30-day return window; no remedy.
Walmart Canada - Online Purchase

Walmart Online: A Masterclass in How NOT to Do Business

Let me start by saying I've been a lifelong Walmart shopper. They've always been my go-to. But after my recent experience? Never again.

So, here's the story: I wanted a Breville espresso machine. I knew exactly which model I wanted, did my research, and found that Walmart was selling it for $20 less than the competition—$866 after tax. Sweet deal, right?

Wrong.

I ordered it, expecting a brand-new machine to be shipped to my doorstep. The delivery was delayed by a day, and unfortunately, I had to leave for a 31-day work trip. When I finally got back home, I saw the package sitting there—except, instead of a Walmart box, it was a Home Depot box. Yeah, that was red flag #1.

I opened it up and boom—used, dirty, scuffed, and covered in clear tape with sticky residue all over it. Not exactly what you expect when dropping nearly $900.

Shocked, I called Walmart's customer service, expecting some level of accountability. Instead, I got this:

Oh, that was sold by a third-party seller.

It actually says in small letters that it's used.

You're past the 30-day return period.

There's nothing we can do.

Excuse me?! So, let's break this down:

Why You Should NEVER Buy from Walmart Online

You're Not Actually Buying from Walmart. You're buying from some random third-party seller while Walmart plays middleman.

They Don't Take Responsibility. Unlike Amazon, which has stellar customer service, Walmart washes its hands clean if anything goes wrong.

The Used Label is Practically Hidden. They don't put it in big, bold letters where a normal human would see it. Instead, it's buried in the fine print like they're trying to trick you.

They Will Let You Eat the Loss. After escalating my complaint, I got a call five days later saying, Yeah, sorry, nothing we can do. Enjoy your dirty espresso machine.

So basically, Walmart Online is like Facebook Marketplace, but with a corporate logo slapped on it. They take zero accountability, hide important details, and if you get scammed? That's on you.

Consider this a PSA: If you're thinking of buying from Walmart Online—DON'T.

Amazon might cost $20 more, but at least you won't end up with a broken-down machine that looks like it was last used in a gas station break room.

Walmart, do better. Or don't. Either way, I won't be back.

Spread the word. Online

Loss:
$866
Cons:
  • 3rd party sellers on walmart canada onlin
  • No responsibility
  • Used items

Preferred solution: Full refund

User's recommendation: Walmart Online: A Masterclass in How NOT to Do Business Let me start by saying—I’ve been a lifelong Walmart shopper. They’ve always been my go-to. But after my recent experience? Never again. So, here’s the story: I wanted a Breville espresso machine. I knew exactly which model I wanted, did my research, and found that Walmart was selling it for $20 less than the competition—$866 after tax. Sweet deal, right? Wrong. I ordered it, expecting a brand-new machine to be shipped to my doorstep. The delivery was delayed by a day, and unfortunately, I had to leave for a 31-day work trip. When I finally got back home, I saw the package sitting there—except, instead of a Walmart box, it was a Home Depot box. Yeah, that was red flag #1. I opened it up and boom—used, dirty, scuffed, and covered in clear tape with sticky residue all over it. Not exactly what you expect when dropping nearly $900. Shocked, I called Walmart’s customer service, expecting some level of accountability. Instead, I got this: “Oh, that was sold by a third-party seller.” “It actually says in small letters that it’s used.” “You’re past the 30-day return period.” “There’s nothing we can do.” Excuse me?! So, let’s break this down: Why You Should NEVER Buy from Walmart Online You’re Not Actually Buying from Walmart. You’re buying from some random third-party seller while Walmart plays middleman. They Don’t Take Responsibility. Unlike Amazon, which has stellar customer service, Walmart washes its hands clean if anything goes wrong. The “Used” Label is Practically Hidden. They don’t put it in big, bold letters where a normal human would see it. Instead, it’s buried in the fine print like they’re trying to trick you. They Will Let You Eat the Loss. After escalating my complaint, I got a call five days later saying, “Yeah, sorry, nothing we can do. Enjoy your dirty espresso machine.” So basically, Walmart Online is like Facebook Marketplace, but with a corporate logo slapped on it. They take zero accountability, hide important details, and if you get scammed? That’s on you. Consider this a PSA: If you’re thinking of buying from Walmart Online—DON’T. Amazon might cost $20 more, but at least you won’t end up with a broken-down machine that looks like it was last used in a gas station break room. Walmart, do better. Or don’t. Either way, I won’t be back. Spread the word.

View full review
Daisa Osf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingston, Ontario

There was a problem with my order. There wasn't. There was a problem with my card. No there. By the time the repeated discussions hit 1.5 hours I gave up. Noneof this was my faul ave to get up early

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AI Highlights
  • - I'm disappointed and angry; site kept changing and I had to restart; if not fixed by tomorrow morning and my order ships, I won't shop at Walmart.

I feel disappointed and angry. I have talked to lots of people and repeated the story numerous times .Initially I think the problem was with the site.

It kept changing and nobody knew what to do. Then I had taken too long and would have to start all over again.

Unless I see that this has been fixed by tomorrow morning and my order is on its way by courier I will destroy the card and not spend my time at walmart again.

User's recommendation: Don't order online or use your Walmart credit card

View full review
Abeda S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Halal Status Request – Your Fresh Market Tiramisu (730 g)

AI Highlights
  • - Confirm if Your Fresh Market tiramisu bar cake contains alcohol.
  • - Is it halal-certified or produced to halal standards, and is documentation available?
Walmart Canada - Halal Status Request – Your Fresh Market Tiramisu (730 g)

Hello Walmart Customer Care / Manufacturer,

I recently purchased your Your Fresh Market Tiramisu Bar Cake (730 g). To ensure it meets my dietary requirements, could you please confirm:1.Whether the product contains any alcoholdirectly or in the flavourings?2.If all animal-derived ingredients, especially enzymes or bacterial cultures in cheese products, are from halal-certified or microbial sources?3.Whether the product is halal-certified, or produced following halal standards?

Id appreciate any documentation or official verification you can provide. Thank you for your assistance!

Sincerely,

Abeda Sultana

View full review

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